Refund Policy

General Rule

Subscription fees are generally non-refundableonce a billing period has started, since your plan's infrastructure, research, and content generation run continuously from the moment your Subscription begins. If you're a new subscriber, see our separate Money-Back Guarantee, which covers the first 14 days of your first paid Subscription.

When a Refund Applies

Outside the Money-Back Guarantee window, we will issue a refund if:

• You were billed in error: a duplicate charge, an unauthorized charge, or a charge for the wrong plan
• Extended outage: the Service was unavailable to you for more than 48 consecutive hours during your billing period, through no fault of your own
• Confirmed platform failure: we failed to generate any Content for your account during a full billing period due to a fault on our side

What Isn't Covered

Refunds do not cover:

• Dissatisfaction with Content quality, tone, or style
• Search ranking, traffic, or business results not meeting expectations (we don't guarantee SEO outcomes, see our Terms of Service)
• Unused time remaining after you cancel or downgrade
• Failure to cancel before a renewal date
• Violations of our Terms of Service, including our Acceptable Use policy
• Disputes filed directly with your bank or card issuer without first contacting us

Before You Dispute a Charge

If something looks wrong on your invoice, email us first at smile@strategift.com rather than filing a chargeback with your bank or card issuer. We can typically resolve billing errors faster, and directly, than a formal bank dispute. If a charge is disputed directly with your bank instead of with us, we may suspend your account while the dispute is resolved, since those funds are deducted from what we've already been paid and can't be released back to you from our side unilaterally.

How to Request a Refund

Email smile@strategift.com with:

• Your account email
• Your invoice or transaction ID
• A brief explanation of the issue
• Any supporting evidence (screenshots, error messages)

Timeline

• Acknowledgment: within 1 business day
• Review: 5 to 7 business days
• Processing once approved: refunds are returned to your original payment method through our payment processor, which takes up to 10 business days for bank transfers, or up to 3 business days if your original payment was made through an e-wallet. These timelines are set by our payment processing partner and are outside our direct control.

What Gets Refunded

An approved refund covers the subscription price you paid. It does not cover any separate payment-processing fees charged by your bank, card issuer, or e-wallet provider for the original transaction.

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